Buy vs Lease near Rockford, IL

“ #kellythecarspaz and Rob were amazing too work with! Made the entire deal seamless from when I first called to when I came in. I would highly recommend and we will be coming back in the future when we need our Acura (; thank you! ”

“ Eric was our salesperson for a 2025 Honda Accord. He did an excellent job and the general manager of this location was also extremely friendly and helpful. After going from dealership to dealership, Napleton Honda by far gave us the best deal. I highly recommend if you’re in the market for a car. ”

“ Kelly the CarSpaz and John are professional and very helpful! Great place to shop! ”

“ Kelly the Car Spaz was positively wonderful. Very informative, supportive and listened carefully to our wants and needs. John Azpuru was great at handling our financial needs and all around presence of the dealership. ”

“ Colten helped us out!! He made the process so quick and easy. Very kind! ”

“ I didn’t make it easy on the Napleton team, but Colten Kuhnau, John (GSM new car), Rob (used car), and Jim (financial manager) worked with my busy schedule and millions of texts to help me buy 3 vehicles for my family. Incredibly easy to work with! Won’t go anywhere else to get my Honda. ”

“ 👋 THANKS CONNOR 😊 ”

“ Car good sales good all good! @kelly the car spaz ”

“ After having a not so great experience with our last lease here at Napleton Honda, we decided to give them another try. When we got there we were greeted by #Kellythecarspaz - who let us know that she was new to Napleton and to just let her know if we needed anything. She was great!!! Loved the honesty and great customer service she provided us. When we decided to take one on a test drive, John, the GSM came out, remembered us from the past and he & Kelly worked their magic to get us the best deal. Overall, I am glad we gave them another chance. Kelly was great and her slogan the car spaz is a memorable one for sure ! Stop in and see her if you are looking for a new ride ! ”

“ From start to finish, Kelly was fantastic. She made the process of buying a car very pleasant and straightforward. We would highly recommend her to anyone purchasing a car. #kellythecarspaz ”

“ Kelly was great. Excellent communication and kept the process simple and efficient. Thanks Kelly! #KELLYTHECARSPAZ ”

“ What an outstanding dealership this is. All I did was go in to get a code for my radio and this was the most helpful dealer I have been to In My Life ”

“ Napleton gave me the best customer service I have ever had buying a car ❣️ ”

“ Christopher Woods was very helpful and upfront with the purchasing process. John A was great. ”

“ Great Experience at Napleton’s! Joe Sanchez is very knowledgeable with the Honda Pilot and took his time with me to show me models and packages. John Azpuru- Sales Manager- showed me the route my new Pilot took from factory to showroom. Very professional team! Thank you for my 1st Honda buying experience. ”

“ Excellent service and super fast. Mike was great!! And so was Johnny A. We also liked Keith. ”

“ Totally seamless process working with Justin & John to get our new car today! ”

“ Absolutely effortless transaction with the highest level of customer service from John Vang and his manager Chris. Easiest buying experience I’ve had ever. Highly recommend this dealership for you next Honda! ”

“ Colten was great to work with! He showed us options in our budget, and once we found what we liked he made every step easy for us! Thanks Colten!! ”

“ We had an excellent experience with the assistance of Evelin, Jim, Robert, and John. Evelin was particularly kind and professional, taking the time to thoroughly explain each step of the process. Her attention to detail and clear communication were greatly appreciated. The entire team contributed to making the experience smooth and efficient. We highly recommend Honda and encourage others to ask for Evelin. Thank you! ”

“ Driving through town, we had a car emergency. The service department squeezed us in for service and got us back on the highway in a flash. They also noticed a tire was low on air and filled it up for us. Such exceptional service! If I or any of my family lived in the area, I would buy a car and have it serviced here in a heartbeat. 💞 Thank you!! ”

“ Christopher Woods and John Azpuru worked well collaboratively to ensure I had all of the information I needed to make an informed decision. I’m Very impressed by the quality and safety features of my new car. No pressure, fair, and great support. Extremely happy with the overall experience. ”

“ Tony Kiely was such a great guy!!! Very personable and a lot of fun to talk to while we waited for paperwork to move along. The test drive was smooth and Tony was fast getting us moving. I'm now driving my new car with no questions because Tony answered them all for me and my family. He kept us informed while we waited and time flew by. He and my dad talked cars and I've never seen my dad have so much fun while waiting before. I would absolutely drive the hour and a half again to buy a car from Tony again. ”

“ I was helped by Dan Merrick, John Azpura, and Keith Montoya. All three were professional and made the whole experience comfortable and enjoyable. They were very knowledgeable about the vehicle that I chose to purchase. It was nice that I never felt pressured or pushed into anything. The family atmosphere here helped with the entire experience. A big thank you to all three. ”

“ We have never been here but they had a used Pilot we wanted to text drive. We walked in and were met by Mike Massaro, immediately I liked him. He’s funny. We went on our test drive where I made lots of comments about what I liked and what I didn’t. We got back to the dealership and he made suggestions based on all the things i had said. I hadn’t said them to him but just had commented. He LISTENED, like really listened. He then went over how since I didn’t care about some things and loved other things that many a new pilot was a better idea. But not just to make sale to make me happier with my choice and the monetary difference wasn’t large because I was looking at a used touring vs a new exl. I have never had a new car. Never cared about that but this did make sense. He didn’t push, he guided us to a better decision for our family but never made me feel like I didn’t have a choice or feel stuck like I couldn’t just leave. It was a wonderful experience and I have recommended him to others. We also met some managers, Rob & Chris. And they were both so nice. Rob handled negotiations and did so in a way that didn’t make us feel like we were not understood. In all the times I have bought a car I always leave feeling like I got the bad end of the deal. This time I didn’t feel like that. I know they are there to make money and I understand but I do feel like they worked with us more than others and they were polite and straightforward the entire time. So if you need a used or new car I highly recommend them. ”

“ Colten, Chris, Keith, and John helped tremendously with making this buying process a smooth transaction. Thank you to all of them! ”

“ Edwin was very good, profesional, answered everything question and was very helpful. Will be coming Back to buy ”

“ I was not looking forward to the process of buying a new car, but Evelin and Robert at Napleton Honda made it a wonderful experience! They were kind, transparent, and made me feel comfortable with asking questions. I got more than a fair deal without having to deal with stereotypical salesmen behaviors. I absolutely LOVE my new Honda! And I can’t thank Evelin enough for her hard work and positive attitude! ”

“ Very good experience buying our Honda Hrv . Eric was very friendly and informative . We will highly recommend to our friends . John A the manager was also very helpful . ”

“ Colten, Chris, Keith, and Jon made the experience quick and comfortable! ”

“ Colten helped me out and was very straight forward and helped me with anything I wanted. Rob and Jim gave me a lot of options and made sure I understood everything before making a decision 👍👍👍 ”

“ Colten, Keith, and Rob (I believe) took excellent care of us. Colten was very transparent about took the time to help us go over all our options and make the best decision. We are very happy we took the two hour drive to come to this dealer! ”

“ My wife and I went car shopping for the first time at Napleton we were met by JOE Sanchez. He was absolutely the best!!! He explained in detail All the features on the Honda CRV we were interested in took us first test drive was absolutely so pleasant to work with. It was a great experience. Then when will we finalized the paperwork We worked with JIM Schaeffer. He explained also in detail every aspect of the contract in great detail answered all questions. We will definitely be purchasing our next vehicle from there. What a great staff and a great dealership 👍😊 ”

“ We had a fantastic experience with Napleton’s and recommend Luis for all your car needs! ”

“ John and Chris were a huge help! ”

“ No nonsense pricing. Low pressure sales. ”

“ Joe Sanchez was great to work with! Super friendly, knowledgeable, and not pushy. We are so excited for our new, used car. The only negative part of our experience was how long the financing step took. Make sure you bring a book, fully charged device, and snacks. Only having one finance manager for three dealer buildings is insane!! Jim was nice and very easy to work with but one person can only accomplish so much. An upgrade to printers and stocked complimentary beverages could really elevate the experience. ”

“ Honestly it's really frustrating hearing from every single dealership the Spiel of, "how we have our cars set at the standard market pricing" No dealership is unique anymore or or has anything unique to offer. You're all basic you have the same basic vehicles at the same standard pricing. People who own dealerships used to offer unique interactions and be willing to make deals on vehicles to create a lifelong relationship with someone who's going to probably purchase more than one vehicle throughout their life. None of you have anything to offer so everybody just goes to a different dealership anytime they need a new car because you have nothing worth offering. ”

“ We visited Napleton’s first when we were looking for a car and unfortunately had a really disappointing experience. The salesperson seemed completely disinterested from the start and offered little to no information about the vehicle we were interested in. We actually had to ask just to go on a test drive, and even then, it felt like we were inconveniencing him. When it came time to talk numbers, the lack of effort and engagement made the process frustrating and uncomfortable. We decided to leave and ended up going to McGrath Honda in Elgin, and the difference was night and day. From the moment we walked in, we felt valued. Our salesperson stayed with us the entire time, thoroughly explained every detail of the vehicle, and made sure all of our questions were answered. The whole team was professional, respectful, and never once made us feel pressured or pushed into anything we didn’t want. We ultimately got exactly the deal we were hoping for, and the experience couldn’t have been more different. Highly recommend taking your business somewhere that actually values its customers. ”

“ I’ve been going to this dealership for years for my repairs and I can say that I’ve been disappointed every time. Although I will say they usually do get the initial problem fixed, 9/10 times one or more issues will pop up in the aftermath of the supposed “fix”, and sometimes that includes the initial problem returning. I’ve had my oil overfilled, under filled, screws missing, parts falling off from not being secured properly, the problem I went to get fixed coming back only days later, and new issues popping up. I tend to come to this dealership because of their expertise for my Honda but I’m always paying for service just to pay more to come back. At this point I’d rather pay more to go to a regular shop if I have to keep coming back. ”

“ I am going to be as respectful as I can when writing this review in hopes that as many people as possible will be directed elsewhere and take this review seriously! If you don't, buyer beware! On Saturday March 21st my boyfriend(31) and myself(34) went into Napleton Honda in Loves Park with the full intent to purchase a vehicle. The first time we walk into this dealer, THE FIRST dealer we stop at, we were not only NOT greeted with ANY warmth, we were judged immediately! Tony took one look at us and thought to himself that we weren't worth his time or energy so he was going to treat us that way. He lived up to that promise! After his very uninterested "hi," we stated we had 2 cars on the lot we wanted to test drive. Reluctantly, his first thought was to grab a piece of paper to ask us what we wanted our payment to be and what money we had to put down. I was so thrown off by the utter disrespect in his voice and attitude that I couldn't even believe what I was hearing. We stated that our interest was in a Chevy Equinox and a Honda Pilot. We answered his questions, yes reluctantly due to his sincerely terrible attitude to start, as he INSISTED he couldn't help us without them. Which is disreputable right off the bat. Now, through the ENTIRE encounter with Tony, I have never dealt with MORE unprofessional, disrespectful attitude than we did with this "man." Everything he said to us from the beginning of this appointment was condescending, rude and just down right disappointing! Never in my life, after working in 2 dealerships as well, have I seen ANY salesman treat ANYONE with that level of unkind and bothered attitude. He sat across from us stating how he had the BEST deal within 900 miles on a Honda Pilot and we would NEVER find another one and we'd be back. He was so bothered by us he said their offer was $400 off. A $16500 vehicle and we get a "great" deal of $400 off because they put $3400 into the car when it came in and no one else would treat a trade in or sell so well as they did. Well, thank you for your "deal" but we DID find another Pilot. No, not an equivalent, BETTER! This has a higher trim level, leather with heated seats, AWD, a sunroof, brand new tires, brakes, alignment, full inspection form and Carfax provided 20 minutes away at $12,495! We were also told no dealer would EVER include a warranty and they will always charge for an after market through the manufacturer or it's already built into the price. Well, we got one INCLUDED in our price with no increase after adding it AFTER we discussed numbers and what we could get the vehicle down to BEFORE running credit and stating what we had to put down which everyone knows WILL change the price. We were ALSO told by Tony that we would NEVER be able to finance a low amount because NO bank would risk it on a used vehicle. Well, we did that too. In fact, we financed LESS than what we had to with Hondas vehicle, IN LESS YEARS, due to the car being less to start and we had more to put down than we stated. Tonys sheer lack of ability to do business with anyone less than a rich, privileged individual so lucky to buy Audi or Mercedes, simply because they don't care about money in the first place, was incomparable to anyone I've spoken to at a dealer. However, despite all we received and the biggest point of this review is WE FOUND COMPASSION. Tony couldn't even be bothered to get out of his chair to greet us, shake my boyfriends hand and introduce himself before grabbing that paper and talking numbers. We have now directed two other customers we know that are in the market for a car AWAY from this dealer and they are now looking elsewhere all because one individual couldn't be bothered to make our deal work. We have a beautiful new Honda Pilot we got for $11,100! Good luck to this dealer and anyone choosing to shop here. ”